Legal & Compliance

Terms & Conditions and Data Processing Agreement

TERMS & CONDITIONS — TunerBee AS

1. Introduction & Contracting Entity

These Terms govern the use of the TunerBee platform ("Service") provided by TunerBee AS, a company registered in Norway ("TunerBee", "we").

The Service enables interactive AI-driven learning, simulation, and conversational scenarios powered by large language models.

All agreements are entered into with TunerBee AS, regardless of customer location.

By using the Service, you agree to these Terms.

1.1 International Use

The Service is operated from Norway but may be accessed globally. Users are responsible for compliance with local laws.

2. Service Description

TunerBee provides:

  • AI-driven training and simulation environments
  • Scenario-based interactions using LLMs
  • Usage-based consumption via credits
  • Tenant-based SaaS environment

3. Accounts & Tenants

Each Customer operates a tenant environment. Users act under the Customer's responsibility. Customers are responsible for:

  • Invitations
  • Usage consumption
  • Access control

4. Subscription, Credits & Billing

4.1 Subscription

Subscriptions are billed via Stripe or equivalent provider.

4.2 Credits

Credits represent consumable usage units. Credits are consumed based on:

  • AI interactions
  • Scenario executions
  • Processing workloads

4.3 Credit Rollover

Credits may roll over for a limited period (configurable per plan). Expired credits are forfeited.

4.4 Overages

Pay-as-you-go may be enabled. Spend limits may be configured. TunerBee may allow overuse and bill, or block usage when limits are reached.

4.5 Pre-Consumption Validation

TunerBee may estimate usage per action (e.g. invitations) to prevent over-consumption.

5. Acceptable Use

You may not:

  • Use the Service for unlawful purposes
  • Submit harmful, abusive, or infringing content
  • Attempt to reverse engineer AI models or infrastructure
  • Circumvent usage limits or billing controls

6. AI / LLM Usage Clause (Critical)

The Service relies on AI models, including services from Google and potentially other providers.

6.1 Nature of AI Output

Outputs are probabilistic and non-deterministic. TunerBee does NOT guarantee accuracy, completeness, or fitness for a specific purpose.

6.2 User Responsibility

You are responsible for:

  • Validating outputs before use
  • Ensuring compliance with applicable laws
  • Avoiding reliance in critical decisions without verification

6.3 Prohibited AI Use

You may not use the Service to:

  • Generate illegal or harmful content
  • Violate rights of individuals
  • Perform automated decision-making where prohibited by law

6.4 Model Training & Data Use

Customer data is NOT used to train foundation models unless explicitly agreed. Data may be processed transiently by subprocessors.

7. Data Protection & Privacy

7.1 Roles

Customer = Data Controller. TunerBee = Data Processor. A Data Processing Agreement (DPA) applies (see below).

8. Data Residency

TunerBee enforces regional data isolation:

  • EU Customers: Data stored and processed in EU (Azure EU regions)
  • US Customers: Data stored and processed in US (Azure US regions)

Cross-region transfer is restricted unless explicitly agreed.

9. Subprocessors

Our complete and up-to-date list of authorized subprocessors is available on our Subprocessor Registry.

10. Intellectual Property

TunerBee retains all rights to the platform. Customer retains ownership of submitted data. AI-generated output usage rights are granted to Customer (no exclusivity guaranteed).

11. Service Levels

Service provided "as is". No guaranteed uptime unless defined in SLA.

12. Limitation of Liability

To the maximum extent permitted: No liability for AI inaccuracies or indirect damages. Liability capped at fees paid in last 12 months.

13. Termination

We may suspend or terminate for non-payment, abuse or misuse, or legal requirements.

14. Governing Law & Jurisdiction

These Terms are governed by Norwegian law.

For US customers: Mandatory consumer protection laws may apply. Nothing in these Terms limits rights that cannot be waived under applicable law.

DATA PROCESSING AGREEMENT (DPA)

1. Scope

This DPA governs processing of personal data under the General Data Protection Regulation (GDPR) and applicable US privacy laws (including CCPA where relevant). TunerBee AS acts as a Data Processor under GDPR for all customers because we are established in the EU/EEA. The Customer acts as the Data Controller.

2. Processing Details

  • Subject Matter: Provision of AI-driven SaaS platform
  • Duration: For the term of the agreement
  • Nature: Storage, Transformation, AI processing, Analytics

3. Categories of Data

May include: User account data, Interaction data, Scenario responses, Generated AI content.

4. Subprocessors

Our complete and up-to-date list of authorized subprocessors is available on our Subprocessor Registry.

5. International Transfers

TunerBee AS may transfer personal data outside the EEA where necessary to provide the Service. Such transfers are governed by Standard Contractual Clauses (SCCs). TunerBee ensures adequate safeguards and vendor compliance.

6. Security Measures

Aligned with Azure Well-Architected Framework: Encryption at rest and in transit, Tenant isolation, Role-based access control, Secure ingestion pipelines.

7. Data Subject Rights

TunerBee supports: Access, Rectification, Erasure, Portability.

8. Breach Notification

Without undue delay. Within 72 hours where applicable.

9. Data Retention & Deletion

Data retained only as necessary. Deleted upon termination unless required by law.

US-SPECIFIC ADDENDUM

1. CCPA Compliance

Under California Consumer Privacy Act: TunerBee acts as a Service Provider. No selling of personal data. Processing limited to service delivery.

2. Liability (US Clarification)

Some states do not allow limitation exclusions. Liability clauses apply to maximum extent permitted.

3. AI Disclaimer (US Emphasis)

AI outputs are not professional advice and must not be relied upon for legal, financial, or medical decisions.

CREDIT POLICY APPENDIX (TunerBee AS)

This appendix should be referenced from your Terms and treated as binding.

1. Purpose

This Credit Policy defines how usage is:

  • Measured
  • Converted into credits
  • Deducted
  • Billed

It governs all disputes related to usage and billing.

2. Credit Definition

A Credit is a unit representing consumption of platform resources, including:

  • AI model inference (LLM usage)
  • Scenario execution
  • Processing workloads
  • Data operations

Credits are an abstract unit and do not map 1:1 to external provider pricing.

3. Credit Conversion Model

3.1 Usage Mapping

TunerBee converts raw usage into credits based on:

  • Token consumption (LLM input/output)
  • Execution time
  • Scenario complexity
  • System resource usage

3.2 Dynamic Pricing Clause (important)

TunerBee reserves the right to adjust credit conversion rates due to changes in underlying provider costs (e.g. Google or Microsoft Azure), with prior notice.

4. Credit Allocation

Credits are granted via:

  • Subscription plans
  • Purchased add-ons
  • Promotional allocations

5. Credit Consumption Rules

5.1 Trigger Events

Credits are deducted when:

  • A scenario is executed
  • An AI interaction is processed
  • A user engages with a simulation

5.2 Pre-Authorization (Key for your model)

TunerBee may:

  • Estimate required credits before execution
  • Reserve credits before action
  • Reject actions if insufficient credits

6. Rollover Policy

  • Credits may roll over for one billing cycle only (configurable)
  • After expiration: Credits are permanently removed, and NO refunds apply

7. Overage Handling

7.1 Disabled (Default)

Usage is blocked when credits are exhausted.

7.2 Enabled

Usage continues, and additional credits are billed.

7.3 Spend Limits

Customers may define maximum overage limits. Service may automatically suspend upon reaching limit.

8. Measurement & Source of Truth

The TunerBee internal metering system is the authoritative source of usage data.

Logs include: Timestamp, Tenant, Action, Credit consumption.

8.1 Dispute Clause (very important)

External measurements (e.g. client-side tracking) are not considered authoritative.

9. Dispute Handling

9.1 Time Limit

Disputes must be raised within 30 days of invoice.

9.2 Review Process

TunerBee will:

  • Provide usage logs
  • Explain credit calculation
  • Validate anomalies

9.3 Final Determination

TunerBee's metering system is final unless a material error is proven.

10. Refund Policy

Credits are:

  • Non-refundable
  • Non-transferable
  • Not redeemable for cash

Exceptions: Proven billing error, Legal requirements.

11. Abuse & Safeguards

TunerBee may:

  • Detect abnormal usage
  • Throttle or suspend usage
  • Prevent automated abuse or cost spikes